Any successful franchise company understands the importance of a quality workforce recruit one way or the other.
A great business needs employees of a higher class with outstanding skills, efficient organization, a hunch for prioritization, along with a strong capacity for discipline, and self-development.
If you’re out to recruit & build a team of solid & impactful workforce to build a thriving franchise, then you need to manage employees within a system focused on performance milestones and constant advancement.
Do you have the right idea but don’t know where to start?
We at Bin There Dump That Franchise Group prepared the following guide of solutions to explain and guide you on the path of how to build and maintain a superior workforce as both franchisor and franchisee.
1. The Hiring Process
Regardless of using the classic HR company or a remote & proven recruiting process, we advise you to implement these tips and hire the best-qualified staff for both the front and back of the house:
- Establish the expectations of all employees: bottom, middle, or top of the hierarchy.
- Develop job descriptions that reflect advanced know-how and franchise responsibilities.
- Take the time to search.
- Explore professional associations, online job sites, university career help offices, newspaper classifieds, social media networking sites such as LinkedIn, personal contacts, employee referrals, job fairs, etc.
- Create a candidate selection process that includes culture match, behavioral interviews, client-facing questions, and tours of the restaurant.
- Perform relevant background checks that include employment references, professional history, education, charity work, volunteer work, and more.
- Make a job offer that summarizes the main terms and conditions, and presents details about the position and company.
- Candidates don’t have to be resume experts but to stand up to the employee profile promised and using a unique resume builder tool is a sure sign of diligence.
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2. Define Goals
Align the interests and expectations of your superior employees with your goals and desired results:
- Appoint managers who provide clear directions, assign roles, brief and debrief, give regular feedback, and keep track of progress.
- Demand a commitment-oriented work environment with frequent mention of the company goals to stimulate employees.
- Discuss both company goals and expectations and those of staff members on a regular basis.
- Be flexible and provide a conducive work environment to increase employee motivation and progress.
- Recognize good work. Everyone desires to have their efforts and contributions acknowledged. Rewards serve as key motivators for employees.
3. Measure Progress
Carry performance development planning (PDPs) meetings quarterly. The purpose is to identify the progress of your quality workforce members and utilize it for mutual satisfaction by providing proper support and guidance.
Are your high-performance employees familiar with the term SMART (Specific, Measurable, Agreed upon, Realistic, and Time-bound) goals?
Guide your team to set and follow said goals, and positive results will come in no time. A proper aim gives superior workers the opportunity to enhance their abilities further. Also, performance evaluations keep your workforce motivated and hungry for improvement.
Provide frequent feedback to staff members and let them know where they stand:
- As mentioned above, efficient supervisory feedback means that employees know how they handle tasks daily, via online or offline communication.
- Create a disciplinary system to show workers the areas in which they don’t perform as expected and help them improve. This system relies on reports, timelines, and regular evaluation of staff members.
5. Target and Measure Accomplishments
Adopt a credit system that recognizes and rewards employees for their hard work:
- Provide equal pay with a bias toward flexible payment such as bonuses and incentives.
- Form a bonus system to encourage your workforce based on their achievements and contributions.
- Think of other ways to show gratitude towards employees such as anniversary gatherings, spot awards, team-building activities.
- Provide, if possible, a constantly improving benefits package.
To appreciate all work of staff members is vital and affects the work environment by nourishing increased individual productivity, employee work enjoyment, enhanced teamwork, higher loyalty, and increased score in customer satisfaction, and more.
6. Training and Retention
Employee training and development efforts are a vital part of business strategy.
Effective advancement programs increase workers’ productivity as they gain new abilities and become more competent in the field. Coaching initiatives are efficient tools for employee retention efforts.
Follow these tips to allow your staff members to further develop both knowledge and skills.
- Start with an effective orientation for the new employees, to introduce them to your company’s work policy, rules, clients, ideas, goals, and expected outcomes.
- Provide ongoing culinary, social, technical, developmental, safety training regularly. The type and length of the coaching process depend on the position, of course. Most experts recommend at least 40 or more hours of training a year per worker.
- Create a cross-training system for each position that includes on-the-job guidance and skill demonstration.
- Offer frequent management and leadership coaching. The impact of managers on the progress of your quality workforce is indisputable. As the saying goes “A chain is only as strong as its weakest link”, it’s best to keep you and your staff on top of the game.
- Develop a learning opportunity through activities such as “field trips”, menu-tasting parties, or team-building activities. As an employer, implement this concept of constant development as the main goal for your business.
- Commit to both providing and tracking your employees’ accomplishments.
7. Employment Termination
End the employment relationship if a staff member doesn’t live to his/her potential:
- If you followed all the listed above tips – effective orientation, support, training, clear expectations, feedback – and your new employee does not perform as expected, some dismissal advice would be of use.
- Conduct turnover interviews with valued staff members.
- View each termination as an opportunity for you to analyze the hiring, training, integrating, and support processes of your restaurant business. Is there a space for improvement in any aspect of your management so future employees succeed?
- Adopt an employment exit checklist to ensure you tied all loose ends.
It all comes down to your role as an employer. It takes a true leader to guide his workers and help them reach their full potential. Follow the tips listed above to learn how to build and manage a superior restaurant workforce.